These Terms & Conditions (“Terms”) set forth the basis on which customers may access and use our online flower delivery services provided by Florist Elmers End. Please take the time to read these Terms carefully before you place your order, as by using our website and ordering from us, you are agreeing to be bound by them. These Terms apply to all customers based in Elmers End and surrounding areas and are governed by the laws of England and Wales.
Florist Elmers End specialises in fresh flower arrangements, bouquets, and related gifts available for online ordering and delivery throughout Elmers End and neighbouring communities. Our website allows users to select products, specify delivery preferences, and complete purchases for flower delivery in Elmers End and nearby locations.
To place an order, please follow these steps:
1. Browse through our online catalogue and select your chosen flowers or gifts.
2. Add the desired items to your basket.
3. Navigate to the checkout and enter the required delivery and billing information.
4. Choose your preferred delivery date and add any special instructions or a personalised message to accompany the arrangement.
5. Review and confirm your order summary.
6. Make payment for your order via our secure payment gateway.
7. Upon successful payment, you will receive an order confirmation email containing all the relevant details of your order. If you do not receive this confirmation, please contact us expeditiously to verify the status of your order.
It is your responsibility to ensure all details provided—including delivery address and recipient information—are accurate and complete at the time of ordering. Any errors may cause delays or failed delivery for which we cannot accept responsibility.
All products displayed on our website are subject to seasonal availability. While we make every effort to fulfil your order as described, the supply of certain flowers and foliage may vary due to market conditions. Should any item become unavailable, we reserve the right to substitute it with a similar product of equal or greater value, maintaining the overall aesthetic and quality of the arrangement. We will endeavour to inform you where substantial substitutions are required.
Florist Elmers End delivers to all addresses within Elmers End and neighbouring areas. Standard delivery times are specified at checkout, and we strive to meet your preferred delivery date. However, delivery times cannot be guaranteed due to factors beyond our control, such as traffic or adverse weather.
If no one is present at the delivery address, our courier will follow the instructions provided at checkout or, if none are given, attempt to leave the flowers safely with a neighbour or in a secure location. A delivery slip will be left notifying the recipient where the order has been placed. If the delivery address is unreachable or incomplete, we will attempt to contact you to arrange an alternative solution but cannot accept liability for failed delivery due to insufficient details.
We cannot accept responsibility for failed deliveries to hospitals, hotels, offices, or other locations where third parties are responsible for receiving deliveries.
All orders must be paid for in full at the time of ordering via our secure online payment system. We accept most major debit and credit cards. Your order will not be processed until payment has been successfully authorised.
All prices listed on our website are inclusive of applicable VAT and stated in GBP (£). Delivery charges may apply and are clearly stated prior to checkout, depending on the delivery location and timing.
You may request to amend or cancel your order, subject to the following conditions:
• Amendments: Please contact us promptly should you wish to make changes to your order. While we will make all reasonable efforts to accommodate amendments, once your flowers have entered the preparation or dispatch stage, changes may no longer be possible.
• Cancellations: Orders may be cancelled with a full refund provided you notify us at least 24 hours before the scheduled delivery. For cancellation requests received less than 24 hours before delivery, we cannot guarantee a refund as fresh blooms may already have been prepared or dispatched.
• Refunds: Where refunds are approved, they will be processed using the same payment method you used during your original transaction. Please allow up to 5-10 working days for the refund to appear in your account.
To request an amendment or cancellation, please contact us via the contact form on our website, quoting your order number and details.
As our products are perishable, returns are generally not accepted unless there is a fault or issue with your order. If you are dissatisfied with the quality or condition of the flowers received, please notify us within 24 hours of delivery, providing photographic evidence if possible. We will investigate each complaint on a case-by-case basis and, where appropriate, offer a replacement or refund.
Please note that slight variations in colour, size, and arrangement are sometimes inevitable due to natural differences in floral stock. Such variations do not constitute grounds for return or refund unless a significant departure from the order description has occurred.
We take great care to provide fresh, high-quality flowers and timely delivery. Our liability to you is limited as follows:
• We will not be liable for any loss or damage resulting from inaccurate, incomplete, or incorrect delivery information provided by you.
• We are not responsible for any consequential, indirect, or special damages arising out of or in connection with the supply or use of flowers and related products.
• We limit our liability to the value of the goods you have purchased.
• Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded by law.
• Should delays or failures to deliver occur due to events outside our reasonable control (e.g., severe weather, transport disruptions, or labour strikes), we accept no liability for resulting inconvenience or loss.
All content, imagery, trademarks, and materials displayed on the Florist Elmers End website remain the property of Florist Elmers End or its licensors. Any use, reproduction, or distribution of this content without our prior written consent is strictly prohibited.
Your privacy is important to us. Personal information collected during the order process is processed in accordance with our Privacy Policy and is used solely to fulfil your orders, respond to queries, and improve our services. We will not share your information with third parties except as required to deliver your purchased goods or by law.
From time to time, Florist Elmers End may offer promotional discounts or codes for use on our website. Terms specific to each promotion will apply and will be clearly stated in promotional materials. Only one coupon or discount code may be redeemed per order unless otherwise specified. Discounts have no cash value and are non-transferable. We reserve the right to cancel promotions or withdraw offer codes at our discretion, without prior notice.
Florist Elmers End reserves the right to modify or update these Terms at any time, with or without notice. The current version of the Terms will always be available to view on our website. If you place subsequent orders after Terms have been amended, you will be deemed to have accepted the latest version.
These Terms & Conditions and any contract formed as a result of an order placed with Florist Elmers End shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes arising hereunder will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions constitute the entire agreement between you and Florist Elmers End regarding your use of our online flower delivery services, superseding any previous agreements or understandings, whether oral or written.
If you have any questions, concerns, or requests for clarification regarding these Terms, please contact us using the enquiry form provided on our website. We are committed to providing timely responses to all customer feedback.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 190 Croydon Rd, Beckenham, BR3 4DQ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Elmers End, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Elmers End.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
