Returns, Refunds & Complaints Policy at Florist Elmers End

Our Fresh Flowers Promise in Elmers End

As a trusted local florist, Florist Elmers End is dedicated to providing only the freshest blooms to our valued customers throughout Elmers End and neighbouring areas. We understand the importance of delivering flowers that captivate with their beauty and freshness. Our Fresh Flowers Guarantee assures you that every bouquet and arrangement is carefully prepared and checked to ensure peak condition upon delivery.

Damaged-on-Arrival Policy

Your satisfaction is at the heart of what we do. If your flowers or arrangements arrive damaged or in substandard condition, please let us know within 24 hours of receipt. To help us resolve the issue quickly, we may request photographs clearly showing the damage or fault. In most cases, we will arrange for a prompt replacement or offer an appropriate refund, ensuring your special occasion or sentiment isn’t spoiled.

Freshness Window & Quality Standards

We are proud to offer a freshness window on all our floral products. Each bouquet from Florist Elmers End is guaranteed to remain vibrant and fresh for a minimum of five days from the day of delivery, provided they are cared for according to our care instructions. If, despite proper care, your flowers begin to wilt or lose their appeal within this window, please notify us. We treat each concern individually and will work with you to find a satisfactory resolution, which may include a replacement or partial refund.

Refunds & Replacement Options

Your peace of mind is important to us. If you are genuinely dissatisfied with your flowers due to our error or a quality issue, we offer clear options for your resolution. Subject to eligibility and timely notification:

• Replacement: We can arrange for a fresh bouquet to be dispatched to the recipient at the earliest available opportunity, usually within 24-48 hours.
• Refund: Where a replacement doesn’t suit your needs, a partial or full refund may be processed depending on the specific circumstances of your order issue.

Refunds, when applicable, will be processed via the original payment method within a reasonable timeframe. Our goal is to resolve all flower quality issues with fairness and sensitivity.

Complaints Process

We encourage all feedback and view complaints as valuable opportunities to improve our service. If you wish to make a formal complaint about your experience with Florist Elmers End, please:

1. Contact us with your order details and a clear description of your complaint.
2. Provide any relevant supporting information, such as delivery dates, photos, or details of previous communications.
3. Allow our team up to two business days to review your complaint. We will strive to resolve your concerns as quickly as possible, often within this timeframe.

If further investigation is needed, we will keep you updated at each stage and provide a considered response and proposed resolution. Your goodwill and trust are extremely important to us as a local florist proud to serve both households and businesses in and around Elmers End.

Proudly Serving Our Elmers End Community

Florist Elmers End remains committed to delivering exceptional flowers and service, with a guarantee of freshness and customer satisfaction. Our team’s reputation as a reliable Elmers End florist is built on years of dedication and genuine care for our neighbours—whether you’re celebrating a milestone at home or enhancing your business setting. Thank you for supporting your local florist.